Refund policy
At BlastyToys, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a 30-day free return and refund policy.
Return Window
You may request a return within 30 days from the date you receive your order.
To be eligible for a return, the item must be:
- Unused or in original condition
- In its original packaging where possible
- Complete with all included parts, accessories, and manuals
- Not damaged due to misuse, improper handling, or unauthorized modification
Free Returns
BlastyToys offers free returns within 30 days. If your return request is approved, we will provide instructions on how to return your item.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If approved, your refund will be processed to your original payment method. Please allow several business days for your bank, card provider, or payment service to complete the refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A clear description of the issue
- Photos or videos of the item and packaging, if available
We will review the case and provide a suitable solution, such as a replacement, refund, or return instructions.
Non-Returnable Items
Returns may not be accepted if:
- The item has been used improperly
- The item is damaged by the customer
- Parts or accessories are missing
- The return request is made after 30 days
- The product has been altered or modified
Exchanges
If you would like to exchange an item, please contact us first. Exchanges depend on product availability.
Contact for Returns
BlastyToys
526 Rue du Gîte, Québec, QC G2J 1B5, Canada
Email: support@blastytoys.space
Phone: (705) 971-2616